Privacy Policy

1. Introduction

CA Design Specialist ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact information (email address, phone number, mailing address)
• Project details and design preferences
• Payment and billing information
• Communication preferences

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our site
• Referring website addresses
• Cookies and similar tracking technologies

2.3 Communication and Phone System Data

We use third-party communication platforms and phone systems to facilitate customer interactions, including but not limited to:

• Go High Level: For customer relationship management, appointment scheduling, and communication tracking
• VoIP and Phone Systems: For call recording, call routing, voicemail, and customer service purposes
• SMS and Messaging Platforms: For text message communications and appointment reminders
• Video Conferencing Tools: For virtual consultations and meetings

When you communicate with us via phone, text, email, or other messaging platforms, we may collect and store:

• Call recordings and transcripts (with your consent where required by law)
• Phone numbers and caller identification information
• Text message content and metadata
• Communication timestamps and duration
• Voicemail recordings and messages

Call Recording Notice: Calls may be recorded for quality assurance, training purposes, and to maintain accurate records of our communications. By continuing a call after hearing our recording notice, you consent to the recording. If you do not wish to be recorded, please inform our representative at the beginning of the call.

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide and maintain our architectural design services
• To process your requests and communicate with you
• To send project updates and service-related information
• To improve our website and services
• To comply with legal obligations
• To prevent fraud and enhance security
• To send marketing communications (with your consent)
• To manage appointments, consultations, and customer relationships
• To analyze call quality and improve customer service
• To maintain records of business communications and transactions

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With third-party vendors who assist in our operations, including Go High Level, phone system providers, payment processors, and other business tools
• Communication Platforms: Your contact information and communication data may be processed by our phone system providers, CRM platforms, and messaging services to facilitate our business operations
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, sale, or acquisition
• With Your Consent: When you authorize us to share your information

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Third-Party Service Providers: Our communication platforms (including Go High Level and other phone systems) may have access to your data as necessary to provide their services. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our site.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Our third-party service providers, including phone system and CRM platforms, maintain industry-standard security measures to protect your data. We regularly review our vendors' security practices to ensure compliance with applicable data protection standards.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Communication records, including call recordings and messages, may be retained for:

• Quality assurance and training purposes
• Legal compliance and dispute resolution
• Business record-keeping requirements
• Customer service and relationship management

8. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request access to your personal information, including call recordings and communication records
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Opt-Out: Opt-out of marketing communications and non-essential call recordings
• Data Portability: Request a copy of your data in a portable format
• Restrict Processing: Request restriction of how we process your information

To exercise these rights, please contact us at consultation@cadesignspecialist.com

9. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect and how it is used
• The right to request deletion of your personal information
• The right to opt-out of the sale of personal information (we do not sell personal information)
• The right to non-discrimination for exercising your privacy rights

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: